Players who obtain Gold status also get VIP support service. Quick resolution of issues by means of the most convenient messengers and high priority status assigned to your requests.
Players with Platinum and Ultimate statuses are assigned with Personal manager who provides high quality service and round-the-clock processing of your requests.
According to paragraph 29.1.2 of our Terms and Conditions, the rebate coefficient of the game where bets have been made is taken into account when the total bet sum is calculated to determine player’s status, including 500% for Sports bets. All game rebate coefficients are available on this page.
Rebate
A player accumulates rebate by making bets with real money. Rebate is calculated by the following formula:
Rebate = ((bet sum in USD cents/100)*rebate coefficient according to player’s status)*game coefficient.
Example: a player with Ultimate status who makes 100 USD bet in a game with rebate coefficient 1 will receive: Rebate = ((10000*/100*)*0.25)*1 = 25 usd cents = 0.25 usd.
By default, the game coefficient is set as follows:
10% – live dealers, kazinovar, reddog;
5% – roulette, baccarat, black-jack, poker, video-poker.
The detailed list of contributions is available on this page. The company is eligible to change game contributions at any time without prior notice.
The rebate is issued as a no deposit bonus. The frequency of rebate availability and its wagering requirements are defined by player’s status (see table above).
The maximum rebate amount is 1000 usd/eur/cad/aud (10000 nok/sek/cny, 50000 rub, 100000 jpy/inr, 30000 uah, 500000 kzt, 1000000 krw) per single bet. The minimum rebate amount available to receive as a bonus is 1 usd/eur/nzd (10 nok, 100 rub, 100 jpy/inr, 30 uah, 500 kzt, 1500 krw, 20 mxn). In case the accumulated amount of weekly rebate is below the minimum amount, it is transferred to the next period until it reaches the minimum required amount. If the rebate amount does not reach the minimum required amount within 6 months, the rebate will be reset.
Rebate calculations do not involve bets below 0.1 usd\eur\aud\cad, 1 nok\sek\cny, 5 rub, 3 uah, 10 jpy/inr, 50 kzt, 100 krw, 2 mxn.
The exact amount of the accumulated rebate can be checked in the “Balance” section of player’s profile.
Rebate is not available for players with the gift option being disabled regardless the reason as well as for players with a temporarily or permanently blocked account.
Rebate in the Sports section takes place once the bet is calculated. Bets with final odds less than 1.5, canceled bets and refunded bets are not included in rebate calculation.
A player is to receive cashback for funds lost in the game. Cashback size and the frequency of cashback availability are defined by player’s status (see table above).
The cashback is calculated by the following formula:
Cashback = (total funds lost on casino bets*cashback value according to status) + (total funds lost on sports bets*cashback value according to status) + (total funds lost on Live dedalers bets*cashback value according to status)
Cashback is credited as a bonus, in order to activate this bonus a player may need to make a deposit. The deposit size and wagering requirements are defined by player’s status (see table above). The bonus can be activated within 72 hours after it has been credited to a player. If the bonus is not activated it will be zeroed out.
Weekly cashback availability for players with Platinum and Ultimate statuses implies that it is credited to player’s account on Mondays.
Cashback is not available for players with the gift option being disabled regardless the reason as well as for players with a temporarily or permanently blocked account.
The exact amount of the accumulated cashback can be checked in the “Balance” section of a player’s profile.
Casino-X Games & Providers
Casino-X Games & Providers